Patient Access
Prescription Order Line – We are sorry to inform you that the Prescription Order Line will be closing permanently on 30th September.
Please see below for other methods:
- Telephone – You can now telephone the practice on 0114 2720689 between the hours of 1 – 3pm on the following days: Monday, Tuesday, Wednesday & Friday. The practice will not except any prescription outside of these hours, please use an alternative method of ordering.
- In Person – You can drop your prescription request off at the surgery, either into the red box situated on the wall just inside the front door, or by giving your request to a receptionist.
- Online – You can order your prescription online via the link app.patientaccess.com. In order to use this secure site you will need register first. Please see reception with proof of ID and they will help print a password to help you register. Alternatively you can download the NHS app, you can find out more information by clicking on the following link NHS App – NHS (www.nhs.uk).
- We have also introduced our Electronic Prescription Service (EPS), which can streamline the request process. To find out how to get started, you can ask a member of staff, or visit the HSCIC website for more information.
- By Post – You can also post your request to the address at the bottom of the page. Please clearly mark the contents of your letter as a repeat prescription request to minimise any delay.
- Online – Since 1st November 2022 we have not excepted emailed repeat prescriptions, please use the accurx link on the main page to submit your request.
- Unfortunately we no longer accept faxes, so please use the alternative ways mentioned above.
- For hospitals and other NHS services – please send all patient correspondents electronically or to our email address at [email protected]
Medication Reviews
Patients on repeat medication will be asked to see a doctor, practice pharmacy or practice nurse at least once a year to review these regular medications. Notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
On occasion, a Doctor may think that you need a medication review sooner, and we will get in touch with you to arrange this.
Non-urgent advice: Patient Notice
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Pharmacy Nominations
If you haven’t nominated a pharmacy to receive your prescription then it will remain on the computer system to be accessed at any pharmacy of your choosing.
If you want to nominate a pharmacy or change your current pharmacy to a more convenient chemist closer to your home, you just need to contact the practice to have this updated.